TERMS & CONDITIONS
Welcome to Epic Moments Entertainment Pvt. Ltd.’s online platform.
Epic Moments Entertainment Pvt. Ltd. and/or its affiliates provide event-related services, including ticket sales, event updates, and information through the domain www.epicmoments.in. By using the website or our services, you agree to abide by the following Terms and Conditions. This user agreement ("Terms and Conditions" or "T&C" or "Terms" or "Agreement") is between you ("you" or "End User" or "your" or "Customer" or "Registered User") and Epic Moments Entertainment Pvt. Ltd. ("Company" or "us" or "we" or "www.epicmoments.in"). This document is an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signatures. By accessing or using the website, you signify your agreement to be bound by these conditions.
INTRODUCTION
The domain name www.epicmoments.in is registered in the name of Epic Moments Entertainment Pvt. Ltd., a company engaged in organising and managing live music events, shows, and parties at both domestic and international venues. All tickets for events are available for purchase through our official website.
RIGHT TO CHANGE
Epic Moments Entertainment Pvt. Ltd. reserves the right to modify or update these Terms and Conditions at any time without prior notice. We encourage you to review these Terms each time you purchase tickets or visit our website.
PRIVACY
We highly value the privacy of your personal information. We securely store and process any sensitive information in compliance with the Information Technology Act, 2000, and related rules. Our payment gateways utilise encryption technology to keep your transaction details confidential. For more details, refer to our Privacy Policy. By using the website, you consent to the transfer and processing of your personal data as outlined in the policy.
ELECTRONIC COMMUNICATIONS
By using our services or sending emails to us, you are communicating electronically. You consent to receive communications from us electronically, and you agree that such electronic communications satisfy legal requirements. We will communicate with you via email, SMS, WhatsApp, website notices, or other electronic methods.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights related to the website, including trademarks, service marks, and copyrighted content, are owned by Epic Moments Entertainment Pvt. Ltd. or its affiliates. You may not reproduce, modify, or distribute content from the website without prior written consent from us.
You are prohibited from extracting or re-utilizing any substantial part of the website's content without express written permission. Use of any automated tools to gather or extract data from the website is strictly prohibited.
USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
As a registered user, you agree to provide accurate and up-to-date information during the registration process. Epic Moments Entertainment Pvt. Ltd. reserves the right to terminate access if the information provided is found to be inaccurate or incomplete.
We may send promotional messages and updates about upcoming events via email or messaging platforms (e.g., SMS, WhatsApp). You can opt out of promotional messages at any time.
YOUR CONDUCT
You must not use the website in a way that causes harm or disruption. You are responsible for ensuring that all communications from your account comply with applicable laws. Unlawful activities or the transmission of harmful content are strictly prohibited.
BILLING
The prices listed on www.epicmoments.in for event tickets are inclusive of all applicable taxes. Any additional charges, such as service fees or processing fees, will be clearly indicated at checkout. Pricing may vary depending on the event location and venue and offers.
ORDER CANCELLATION BY EPIC MOMENTS ENTERTAINMENT PVT. LTD
In certain situations, we may need to cancel your ticket order due to event limitations or technical issues. In such cases, we will notify you and issue a refund in accordance with our refund policy. Additional verifications may be required before confirming your order.
SHIPPING & PROCESSING FEE
All tickets purchased through www.epicmoments.in are delivered electronically via email. No physical tickets will be shipped.
PAYMENT
Epic Moments Entertainment Pvt. Ltd. employs secure payment gateways for all transactions. We are not responsible for any payment-related issues, including authorization errors, payment limits, or transaction declines. All transactions are governed by the terms of the payment gateway provider.
REFUNDS
Refunds will only be initiated if the show or event is cancelled by the management of Epic Moments Entertainment Pvt. Ltd. Refunds will be processed within 14 days from the date of event cancellation.
INACCURACY DISCLAIMER
From time to time, there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to event details, pricing, and availability. Epic Moments Entertainment Pvt. Ltd. reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
WARRANTIES & LIABILITY All information, content, materials, services (including event management and booking services), and other offerings included on or otherwise made available to you by Epic Moments Entertainment Pvt. Ltd. are provided on an AS IS and AS AVAILABLE basis unless otherwise specified in writing. Epic Moments Entertainment Pvt. Ltd. makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, or other services included on or otherwise made available to you through the website or our events, unless otherwise specified in writing. You expressly agree that your use of the website and attendance at events is at your sole risk. Epic Moments Entertainment Pvt. Ltd. does not warrant that this Website will be constantly available or available at all or that any information on this Website is complete, true, accurate, or non-misleading. We will not be liable to you in any way in relation to the contents of, or use of, or otherwise in connection with, the Website or events. You acknowledge, by your use of this Website or participation in any event, that your use and attendance are at your sole risk, and that Epic Moments Entertainment Pvt. Ltd. shall not be liable for any damages of any kind related to your use of this Website or participation in events.
Though Epic Moments Entertainment Pvt. Ltd. endeavours to protect its website from viruses or other illegal activities, we do not warrant that this site, its servers, or electronic communication sent from us are free of viruses or other harmful components. Nothing on our Website constitutes, or is meant to constitute, advice of any kind.
All the services and events organised by Epic Moments Entertainment Pvt. Ltd. are governed by Indian laws. In the event we are unable to deliver certain services or events due to implications of territorial laws, we will issue a refund for the amount (if any) received by us in advance for the event or service that could not be provided to you. It is your responsibility to ensure that participation in events or services is not restricted by local laws in your jurisdiction. Epic Moments Entertainment Pvt. Ltd. shall not be responsible for any non-compliance with local laws for any events organised.
Epic Moments Entertainment Pvt. Ltd. will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, or events provided, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
INDEMNITY
You agree to indemnify and hold harmless Epic Moments Entertainment Pvt. Ltd. (and its officers, directors, agents, affiliates, and employees) from any claim or demand, including but not limited to reasonable attorneys’ fees, arising out of or related to your breach of these T&Cs, or your violation of any law, the rights of a third party, or any damage to life and/or property caused by participation in any events or services provided.
BREACH
If you are found to be in breach of these Terms of Use, Privacy Policy, or any other rules and policies, or if we are unable to verify or authenticate any information you provide, or if it is believed that your actions may cause legal liability for you, other users, or us, we reserve the right to, without prior notice, limit your activity, remove your information, suspend, terminate or block your access to the Website or events. Any user who has been suspended or blocked may not attempt to register or use the Website or attend events until reinstated.
Notwithstanding the foregoing, if you breach these Terms of Use or any other policies, we reserve the right to recover any amounts due by you to us and to take strict legal action, including referral to authorities for criminal or other proceedings.
SEVERABILITY
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions are deemed invalid, void, or unenforceable, that condition will be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
WAIVER
The failure by Epic Moments Entertainment Pvt. Ltd. to enforce any term or condition of this agreement shall not be a waiver of such terms or conditions, or the right to enforce them later.
FORCE MAJEURE
Failure on the part of Epic Moments Entertainment Pvt. Ltd. to perform any of its obligations shall not entitle you to raise any claim against us to the extent that such failure arises from an event of Force Majeure. Force Majeure includes any war, civil commotion, strike, governmental action, lockout, accident, epidemic, or any other event beyond the control of Epic Moments Entertainment Pvt. Ltd. that hinders or prevents us from fulfilling obligations.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed and construed in accordance with the laws of India. Any disputes arising out of or related to your use of the Website, events, or services shall be subject to the exclusive jurisdiction of the courts of Navi Mumbai. Any dispute unresolved within 30 days will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English, and the seat of arbitration shall be in Navi Mumbai.
GRIEVANCE
Any grievances regarding the Website or events can be addressed to ‘Customer Care’ via email at contact@epicmoments.in. A response will typically be provided within one month of receipt of the complaint.